Cancellation & Refund Policy
Effective Date: 5/14/2025
At Ramble & Roam Adventures, we understand that plans can change. Because our trips are intimate and handcrafted, we have set the following cancellation and refund policy to balance fairness with the realities of running a small, high-touch adventure business.
By booking a trip with us, you agree to the terms outlined below.
Cancellations by Guests – Multi-Day Trips
We strongly recommend travel insurance to protect your investment in the event of personal emergencies, travel disruptions, or illness.
- More than 90 days before trip start: 100% refund or transfer to another trip within 12 months.
- 45–90 days before trip start: 50% refund 50% credit toward a future trip within 12 months.
- 45 days or fewer: No refunds or credits. You may transfer your spot to another person if notified at least 15 days in advance.
Cancellations by Guests – Single-Day Tours
For single-day tours (including those booked through Hotel Vermont Stay & Play packages):
- Bookings must be canceled at least 2 days before the tour date.
- Cancellations made 2+ days in advance will receive a full refund or may transfer their spot to another date.
- Cancellations within 48 hours of the tour are non-refundable, as arrangements such as rental bikes and guide staffing are already confirmed.
Cancellations by Ramble & Roam
We reserve the right to cancel a trip due to unforeseen circumstances, including:
- Severe weather or natural disaster
- Guide injury or illness
- Insufficient enrollment (minimum 4 guests for multi-day trips)
- Events beyond our control that compromise safety or quality
In the rare event we cancel:
- You may choose a full refund
- Or transfer 100% of your payment to a future trip within 18 months
- We are not responsible for costs incurred due to cancellation, such as flights, hotel stays, or other travel expenses.
Trip Transfers
- One free date change or transfer is allowed if made more than 90 days in advance for multi-day trips.
- Additional changes incur a $150 administrative fee.
- Transfers for single-day tours are handled on a case-by-case basis if 2+ days notice is given.
Travel Insurance Strongly Encouraged
We highly recommend comprehensive travel insurance, including:
- Trip cancellation or interruption
- Medical coverage
- Emergency evacuation
- Coverage for personal belongings or bike equipment
Contact Us
Questions about our policy or special circumstances? We’re a small business and will work with you when we can.
Email: ryan@ramblexroam.com
Phone: #802.777.8846
Thank you for understanding and supporting small-scale, intentional travel. We put everything into creating seamless, unforgettable rides—and your early commitment makes it possible.
